General policy

We respect your privacy. The information that you provide us with, or that is gathered automatically helps us to monitor our service and provide you with the services that you have subscribed to. Please bear in mind that any personal information that you submit through forums, letters/emails for publication and the like may be collected by others. If you have any concerns, questions or comments please email mark@markgriffithsbooks.co.uk

Security

All information you share with us will be kept private and not shared with any third party.

Cookies

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you’re not happy with this, we won’t set these cookies but some nice features of the site may be unavailable. By using our site you accept the use of cookies.

Policy changes

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.

Shipping

All orders are usually dispatched within 5 working days, but can sometimes take up to 15 working days to dispatch. When items are out of stock or a delay occurs longer than 5 days, we will contact you with an estimated delivery time and/or to offer substitutes or a refund.

International orders usually arrive within 2 weeks of dispatch but this can be longer depending on country.

Returns

If you are not completely satisfied with your purchase you can return the item to us. Please notify us within 14 days of receipt of package. Notifying us before posting the product back. Buyer pays postage on returns. The full product value will be refunded after receipt of the returned, in-tact product.

Damaged or Defective Products

While every effort is taken to make sure everything we ship out is of the highest quality, fully working and in perfect brand new condition, sometimes mistakes can happen. Please notify us within 7 days of receipt of a defective product and we will happily refund or replace the item. Notifying us before posting the product back will allow us to send you details of our nearest returns centre. Any return postage costs will be reimbursed by to the customer.